Contact the Residential Service Team

We’re always happy to help with any accommodation queries you have. Here's how to contact us.

Residential Service – Chelmsford

QUE025
Bishop Hall Lane
Chelmsford CM1 1SQ

Tel: +44 (0)1245 683110
Email: [email protected]

Opening hours in Chelmsford: Monday–Friday, 9.30am–4.30pm

Residential Service – Cambridge

Due to the ongoing full refurbishment of Eastings Building, please note that the Residential Services customer helpdesk is temporarily located in the Anastasia House common room.

Contact details for the Cambridge Residential Services Team (until Friday 11 October 2024):

Anastasia House common room
Anglia Ruskin University
East Road
Cambridge CB1 1PT

Tel: +44 (0)1223 698900
Email: [email protected]

From Monday 14 October Residential Services will be returning to their permanent office located on the ground floor of Eastings Building.

Residential Service – Writtle

L72, Main Building
Lordship Road
Chelmsford, Essex, CM1 3RR

Tel: +44 (0)1245 424204
Email: [email protected]

Opening hours in Writtle: Monday–Friday, 8.30am–4.30pm

Tenancy Support – Cambridge, Chelmsford, Peterborough, Writtle

Cambridge & Peterborough Tel: +44 (0)1223 698900
Chelmsford & Writtle Tel: +44 (0)1245 683110
Email: [email protected]

Opening hours: Monday–Friday, 9.30am–4.30pm


You might find the answer to your question in our What you need to know section.

For general queries not related to accommodation please email [email protected] or call 01245 493131.