When you start studying at ARU, our Student Advice Officer Team becomes your main point of contact.
We're here to support you throughout your studies, and you can always reach us on [email protected]
On this page you'll find information about:
Our Student Advice Officer Team is Tristan, Terry, Eleanor and Tony. One of them will be your main point of contact depending on where you're studying.
If you'd rather speak to a male, let us know and we can arrange for Tristan to be your point of contact.

Tristan Lee
Student Advice Officer
Chelmsford/Writtle

Terry May
Student Advice Officer
Peterborough

Eleanor Marsh
Student Advice Officer
Cambridge

Tony Prance
Advice Services Team Leader
If you've let ARU know about your care experience^ this information will be passed on to us. We'll support you when you start studying here.
When you start at ARU we'll:
We can also refer you to specialist services, if relevant and with your consent.
We're here to support you through your ARU journey, and you can always get in touch with us on [email protected].
^When you apply to study at ARU, you can let us know about your care experience by:
We know that some students don’t feel comfortable declaring that they're a Care Leaver/Care Experienced. They're worried they'll be treated negatively. Please be assured that this is not the case at ARU. You can contact us at any point in your studies and we'll be happy to help. Email [email protected]
We send out a monthly newsletter summarising the support on offer to Care Leaver and Care Experienced students at ARU.
There's so much on offer, and we know this can feel overwhelming. So, we use this newsletter to highlight opportunities, deadlines, events or relevant information across the year.
You'll get this newsletter in addition to any check-in phone calls or emails that we've agreed.
We're always working to improve the support we offer to Care Leaver and Care Experienced students at ARU.
We continue to learn from our students about the sort of support they find most valuable.
If you'd like to share your ideas with us, please email [email protected]
If you’ve been in local authority care on or after your 16th birthday, you'll be eligible for University-managed accommodation in Cambridge, Chelmsford and Writtle.
You're eligible for this accommodation:
You'll have two accommodation contracts each year. For example if you start in September, you'll have an initial let (September-June) and a summer let (June-September). You may need to move rooms between lets, but you won't be left without accommodation at any point.
Let us know your Care Leaver status by contacting the Residential Service Team or emailing the Student Advice Officer Team at [email protected] who can support you with this.
Explore our accommodation:
If you have any questions about accommodation, both the Residential Service Team and the Student Advice Officer Team are happy to help.
If you're looking to live in private rented accommodation, our Residential Service team can help. You can email them or drop into see them on campus.
If you decide to commute rather than live on campus, our campus travel pages can help you plan your route.
Find out more about travelling to:
Check our Student Travel Discounts guide for details of local bus and train discounts.

Debbie Barker (Student Money Adviser) supports the Student Advice Officer Team. She offers advice on any funding or money-related questions Care Leavers and Care Experienced students.
Debbie can tell you what funding is available, how to apply and what you might receive. She can also talk about money management.
You can contact Debbie on [email protected].
As a Care Leaver starting university, you should receive a £2,000 Higher Education Bursary from your local authority.
The bursary is usually paid in instalments over the duration of your course. It can help with the costs of university life.
All local authorities must pay this bursary. It's available to any Care Leaver who starts a higher education course on or after September 2008 and before their 25th birthday.
Some local authorities choose to provide support in excess of £2,000. This can take the form of help with housing costs, a weekly allowance, or support towards tuition fees.
We suggest contacting your local authority to find out what they offer.
You may be eligible for the Apprenticeships Care Leavers’ Bursary from your local authority.
You should be starting an apprenticeship course and:
For those starting their apprenticeship on or after 1 August 2023, the bursary will be £3,000. It's paid in instalments over the first year of your apprenticeship.
For more information, including how to apply, please contact Amy Deal: [email protected]
University students are often eligible for funding ('student finance') to help pay tuition fees and cover day-to-day living costs.
The two main loans are the Tuition Fee Loan (for tuition fees) and the Maintenance Loan (for living costs).
You apply for funding through Student Finance England, who will work out whether you're classed as an independent or dependent student.
If you've studied in higher education before, this might also affect your funding. Sometimes if you had to leave your previous course due to 'compelling personal reasons' you can be granted additional funding.
For more information about student finance:
Our Care Leaver and Foyer Bursary is a grant of up to £1,500 per year (£2,000 in your final year). It's for Care Leavers and those who have lived in a Foyer/supported accommodation before starting university.
You can apply for the bursary once you start your course at ARU (login required).
If you have any questions in the meantime, contact us on [email protected]
If you apply to live in ARU accommodation, we'll ask for a deposit to secure your room.
Please contact Debbie on [email protected] or 01245 684288 if you're struggling to pay the deposit. Debbie can discuss if we can defer payment until you receive your student funding.
If you're planning on renting privately, we can't move the due date for any deposits. However, in exceptional circumstances we may be able to pay any Care Leaver’s Bursary early.
Our Money Advice Service can tell you more about:
You can speak to them if you're already studying here, or if you're thinking about applying. Email [email protected].
We have a Hardship Fund if you find yourself struggling financially during university.
It's a non-repayable grant and Care Leavers and estranged students are a priority for it.
You can find out more on My ARU, our student intranet (ARU login required).
We also have funds to help with the cost of diagnostic testing and any costs associated with Disabled Students' Allowance, placements and internships, overseas experiences such as field trips, and more.
You'll automatically become a member of the Students' Union when you start studying at ARU. (Find out more about the Union.)
This means you apply for a TOTUM card, which offers a range of discounts on food, fashion, tech, travel and much more.

Sarah Sterling (Senior Employability and Careers Adviser, left) and Margot Broadbent-Yale (Employability and Careers Adviser, right) can support you with all aspects of employability.
Contact Sarah and Margot on [email protected].
While you're a student at ARU we offer:
Interested in promoting ARU's employability and careers services?
Care Leaver students are prioritised for the role of Employability Activator.
Employability Activators are students who help promote the professional self-development services and resources that we offer.
They're vocal about sharing their personal experiences and thoughts on the importance of building employability skills while at university. They encourage other students to build these skills and think about their future.
Find out more
Read more about the Activator role here: https://arul.ink/employability_activators
How to apply
Send your CV to Katie Johnson: [email protected] (and don't forget to say you're applying from the care leaver community).
Help others to learn more about ARU and make informed decisions about their future.
At ARU, our team of Student Ambassadors helps to support campus and virtual events. They give an insight into their course, and life as a student at ARU.
We're looking for Care Leaver students to join our Care Leaver Ambassador team. As part of this team, you'll help to reassure and encourage students who are applying to university.
This role is paid and fits around your studies. It can help you develop skills in:
Find out more
As a graduate, you'll have lifelong, free access to our Alumni Careers Centre.
Careers Centre resources include:
For three years after you graduate, we also offer:
As well as the dedicated support for Care Leavers and Care Experienced students, you can access general support that's available to all our students.
You can contact all of these services directly, or the Student Advice Officer Team can help.
We want you to have a happy, successful time at university and we have a number of services that can support you. These include our Counselling and Wellbeing Service, peer wellbeing mentors, workshops, and self-help resources.
Find out more about health and wellbeing at ARU.
If you'd like help with aspects of university study, try our Study Skills Plus programme.
It's available to all students and covers things like planning assignments, academic writing, research and referencing.
You can get support online or in-person.
Meanwhile, our Disability and Neurodiversity Service supports students with a disability, neurodivergent condition, or medical/mental health condition. This may include reasonable adjustments (including exam arrangements), one-to-one support, and guidance on applying for the Disabled Students’ Allowance.
Take a look at our online guide for more information.
When you start studying here, you'll benefit from a Welcome Buddy.
Buddies are here to support all first-year undergraduates. They can take away any first-day jitters, help you settle in, and share their own experiences of studying here. They'll get in touch when you start at ARU.
You'll also automatically become a member of the Students’ Union, giving you access to their Advice Service, clubs and societies, and lots more!
When you graduate, you'll automatically become a member of our Alumni Network. This offers a range of benefits and services including:
Every year we recognise the successes of our Care Leaver students, and raise awareness of the support on offer across ARU.
Keep an eye on our social media pages for news about the next National Care Leavers Week!