Frequently asked questions

We will be offering an airport transfer from Heathrow airport on 9 January. To book please read our airport pick up information.

If you are arriving on a later flight or a different day you can find all the travel options in Part 2 of the Pre-departure guides below.

After you have accepted your offer of accommodation our Residential Service office will inform you when you can move in.

If possible try your best to arrive between 9am-5pm. If you know you will be arriving after 5pm contact our Residential Service office so that arrangements can be made for you to collect your keys.

If you unexpectedly arrive out of these hours (for example, if your plane is delayed) then you should go to our Security Office on campus, or call +44 (0)1245 495918. Use +44 from outside the UK or the (0) in the UK before dialling the number.

If you would like to find accommodation in the private sector (not University accommodation) our Residential Service can offer help and guidance.

We are aware that there are limited private sector options. If you would like to chat about your options in the private sector please call us on +44 01245 683180  or email [email protected]. We are here Monday–Friday 9.30am– 4.30pm.

If you are an international student you must book accommodation before you travel to the UK. If you are unable to secure accommodation you are strongly advised not to travel to the UK and should defer your offer of a place to study with us until September 2023.

Around four weeks before the start of the academic year, we send students their unique user name and password. These let you register online before arriving.

Within five days of completing your registration you can see your timetable.

If you chose ARU as your ACL (Alternative Collection Location) when you applied for your visa, your BRP will be sent directly to ARU. You can collect it from us when you collect your ARU ID card – remember to bring your passport with you as ID.

Once you have registered/enrolled you will be able to access your ARU email account.

Yes, go onto CAS Shield and update your arrival details as soon as you have booked flights.

It is important that you contact the International Office if you know that you will be delayed. Email [email protected]

Please follow the guidance on the UK Government website.

When you travel to England, you:

  • do not need to complete a UK passenger locator form before you travel
  • do not need to take any COVID-19 tests before you travel or after you arrive
  • do not need to quarantine when you arrive

This applies whether you are vaccinated or not.