Current residents

Who to ask

Find out who you can talk to about any issues you experience while living in student accommodation.

Chelmsford Student Village

Swinhoe

Peter Taylor House

Anastasia House

Collier Road houses

  • Housing Management Officer: Patrick
  • Contact details: [email protected] or 01223 698900
  • ARU Residential Service opening hours: Monday–Friday, 9.30am–4pm (excluding bank holidays and University closure periods)
  • Residential Assistants: 07738 458212 (for emergencies outside of the above times)
  • Report non-urgent repairs: [email protected] or 01245 686464
  • Internet issues: contact Glide 0333 123 0115, [email protected] or visit my.glidestudent.co.uk/support

University houses

Gwydir Street, Guest Road, Mill Road, Catherine Street, Thoday Street, Stourbridge Grove

Golding Road, Abbey Road, Radegund Road, Coleridge Road, Fanshawe Road

  • Housing Management Officer: TBC
  • Contact details: [email protected] or call 01245 698900
  • ARU Residential Service opening hours: Monday–Friday, 9.30am–4pm (excluding bank holidays and University closure periods)
  • University Security: 01223 698368 (for emergencies outside of the above times)
  • Report non-urgent repairs:[email protected] or call 01245 686464
  • Internet issues: contact Glide 0333 123 0115, [email protected] or visit my.glidestudent.co.uk/support
  • Internet issues in Chesterton house: the internet is provided by Reach Hall. Please refer to the Help and Info poster in your kitchen for more information

Anglia House (Yugo)

  • Manager: Richard
  • Contact details: [email protected] or 01223 612135
  • Office opening hours: 7am–6pm
  • Anglia House office: 01223 612135
  • Report non-urgent repairs: 07818 553429
  • Internet issues: [email protected] or 0114 303 3232
  • Launderette issues: 0800 092 4068

CB1

  • Manager: Jack
  • Contact details: email [email protected] or call 01223 611229
  • CB1 office opening hours: Monday–Friday, 9am–5pm
  • CB1 caretaker: 01223 612010 or 07970 234989 (for emergencies outside of the above times)
  • Report non-urgent repairs: log on to the CRM accommodation portal or raise the issue in person at the CB1 Office
  • Internet issues: call Ask4 0114 3033200
  • Launderette issues: Circuit on 01422 820360 Monday–Friday, 8.30am-5pm

The Railyard

  • Manager: John
  • Contact details: email [email protected] or call 01223 363333
  • The Railyard office opening hours: Monday–Friday 8am–6pm, Saturday 1pm–6pm
  • Emergency contact details: call 01223 363333 (for emergencies outside of the above times)
  • Report non-urgent repairs: log a maintenance request via your Railyard online account, at The Railyard reception or call 01223 363333
  • Internet issues: Glide on 0333 123 0115
  • Launderette issues: call Circuit Laundry 0800 092 4068. Quote site reference number displayed on red sign in the laundry room.

Sedley Court

  • Manager: Simon
  • Contact details: [email protected] or 01223 247755
  • Sedley Court Office opening hours: Monday–Friday 9am–9pm, Saturday 9am–3pm. Note: after 5pm and at weekends the office is staffed by Residential Assistants
  • Residential Assistants: 01223 247755 (for emergencies outside of the above times)
  • Report non-urgent repairs: report to to [email protected] or call 01223 247755
  • Internet issues: Glide 0333 123 0115, [email protected] or visit my.glidestudent.co.uk/support
  • Launderette issues: Circuit [email protected] or call 01422 820026

Writtle

  • Accommodation Office (Monday–Friday 8.30am–4.30pm): [email protected]
  • Residential Assistants: 07880 557796 (for emergencies outside of the above times)
  • Residential Student Support Officers are based in the HE Hub and are available for pastoral support throughout the night (5.15pm-2am weeknights, and 24 hours at weekends): 07958 063731
  • Out-of-hours security: 01245 683628

YMCA

  • Manager: Adam
  • Contact details: [email protected] or 01223 273811
  • Office opening hours: 9am–10pm
  • YMCA office: 01223 356998 (for emergencies outside of the above times)
  • Report non-urgent repairs: [email protected] or 01223 273811
  • Internet issues: [email protected] or 01223 273811
  • Launderette issues: contact details are displayed in the laundry or report to main reception 

Residential Assistants

Residential Assistants are ARU students who live in our halls. They deal with out-of-hours emergencies, help students if they have been locked out, and provide information and support to help new students settle in.

If you live in halls, you can contact your Residential Assistant for emergencies that happen overnight and at weekends (see contact details by property above).

Other useful Residential Service contacts

All campuses

Residential Service Manager: Paul Harris
Cambridge Residential Service: [email protected]
Chelmsford Residential Service: [email protected]
Private Sector Team: [email protected]