How To make an official complaint to maximise results

Feel like you’ve been treated unfairly, received poor service or had a complaint ignored? Learn how to make an official complaint that gets taken seriously in this practical How To session.

You’ll discover how to identify the right complaints process, structure your case, present clear evidence and communicate effectively to maximise the chances of a positive outcome. We’ll explore common mistakes that can weaken a complaint, and look at what you can do if your initial complaint doesn’t resolve the issue.

Whether you’re complaining about a business, public body, service or organisation, you’ll leave with practical tools and greater confidence to have your voice heard.

This session will be delivered by one of our expert academics in law.

For more information, contact [email protected]