Emergency help and crisis support

• Make an urgent appointment to see your doctor (GP)
• Talk to someone. A friend or family member may be able to help you understand how you’re feeling.
• Speak to the Samaritans on 116 123 (24 hours)
• Download the Stay Alive app
• Contact NHS 111
• Call 999, or if you’re well enough to travel, take yourself to your nearest accident and emergency department (A&E)

If you’re worried about the feelings you’re experiencing and your safety, please contact someone immediately.

• Make an urgent appointment to see your GP or contact NHS 111
• Contact the Counselling and Wellbeing Service at [email protected] or call 01223 698276 or 01245 684271 for crisis support during opening hours.
• Speak to the Samaritans on 116 123 (24 hours)
• Call 999 or, if you’re well enough to travel, take yourself to your nearest accident and emergency department (A&E)

Cambridge

A medical centre with an NHS GP surgery is available during the semester offering a full, confidential and general medical service. The medical centre is located in the MUM101, Mumford Building.

Opening Hours
Monday to Thursday: 8.30am - 1.00pm and 2.00 - 5.00pm
Friday: 8.30am - 1.00pm and 2.00 - 4.00pm

Call: 01223 698251
Visit: redhousesurgery.nhs.uk/practice-information/anglia-ruskin-medical-centre/

Chelmsford

The Rivermead Gate Medical Centre is located on the edge of our Chelmsford Campus.

Opening Hours
Monday to Friday: 8.00am - 6.00pm

Call: 01245 348688
Visit: rmgmc.co.uk

Peterborough

You can use the NHS Find a GP service to find your local GP.

Find a GP - NHS.uk

If you’re concerned for your safety please act fast.

• Contact Campus Security (24 hours) using SafeZone or call 01245 68 6666. Internal number from any ARU phone: 6666
• Call 999 and ask for the police.
• Contact the Counselling and Wellbeing Service at [email protected] or call 01233 698276 or 01245 684271 for crisis support during opening hours.

• Cambridge and Chelmsford: Contact the Counselling and Wellbeing Service at [email protected] or call 01233 698276 or 01245 684271 for crisis support during opening hours - we will be able to assist you in a more timely and efficient manner if contact is made via email/phone.
• Peterborough: If you are struggling on campus you can attend the Student and Library Services Helpdesk counter where a mental health first aider is available to support you and a quiet space will be offered to you.
• Contact Campus Security (24 hours) using SafeZone or call 01245 68 6666. Internal number from any ARU phone: 6666

• Report the incident online anonymously, where you do not have to disclose any personal details
• If an incident has just happened try and find somewhere that you feel safe. If you are on campus and are scared or fearful you can contact Security using the SafeZone app or by calling 01245 68 6666.
• Speak to the Counselling and Wellbeing Service (Monday-Thursday 9.00am – 5.00pm, Friday 9.00am – 4.30pm)