Who is this apprenticeship for?
This apprenticeship is suitable for contact handlers or control room operatives in the police, fire, ambulance and other emergency, public and welfare support services. It’s open to your current employees or new recruits.
The course supports this vital profession. It provides a nationally accredited route into emergency contact handling. It reinforces professional identity and promotes best practice. For your staff it offers a meaningful qualification that enhances long-term career development.
As an employer, you want to attract, develop and keep new talent or existing employees. This apprenticeship programme can do this. You'll gain employees with the required skill level to handle any situation and protect their own wellbeing at the same time.
A cost-effective way to develop and retain talent
Degree apprenticeships are a smart investment. You can reinvest Apprenticeship Levy funds to cover the cost of the apprenticeship or receive funding support from the government.
If you operate in England and your annual payroll is over £3 million, you pay a levy of 0.5% of your payroll into a levy account.
The cost of the Emergency Contact Handler programme for levy paying employers is £12,000 and this can be covered in full using the non-refundable funds in your levy account. If you exhaust the funds in your levy account, then the government will pay 95% of the outstanding fees and you will need to pay the remaining 5%.
If you are an SME, not required to pay the levy, you will pay only 5% of the cost of the apprenticeship programme while the government pays the remaining 95%. The cost of the of the Emergency Contact Handler programme for non-levy paying employers is just £600.
For more about the Apprenticeship Levy, and to find out about any additional incentive payments for hiring a new apprentice from the government, please visit the key information section on our Degree apprenticeships for employers page.
Our team of dedicated consultants can talk you through the detail.
